Flex Optics Eyewear frames, sunglass, cases and accessories are guaranteed to be free of defects in material and workmanship for one year from date of purchase. Warranty may vary by collection or terms of sale. Should any frame be found to be defective within the warranty period, Flex Optics Eyewear LLC agrees to repair or replace the frame in the same style, color and size or the nearest possible likeness at Flex Optics Eyewear LLC’s discretion. This guarantee covers the frame only and does not extend to lenses. Repair of replacement of the lens(es) shall be the sole responsibility of the purchaser. Frame repair or replacement shall be the purchaser’s exclusive remedy under this warranty.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Flex Optics Eyewear purchase, please contact our customer care team at (678) 764-1720 within 60 days so we can make it right. Once we receive your product, we will assess any credit if due and implement that credit within 15-21 business days. We are proud to say that we strive to provide the highest quality products and we stand behind them. If you experience an issue with your product that is not considered normal wear and tear, Flex Optics Eyewear will fully examine your item and determine repair or replacement or credit within 15-21 days. Flex Optics Eyewear LLC has the sole discretion to determine what is considered a manufacturing defect.
If a return is authorized, you must be sure to ship the package with a carrier that can provide a tracking number as Flex Optics Eyewear is not responsible for packages that are lost or damaged. Once the product is received, inspected and approved, processing and appropriate action will be determined within 15-21 business days.
For Canadian residents there will be a shipping, handling, and processing fee of $30.00USD plus tax where applicable. Our customer service team will contact you for payment.
Flex Optics Eyewear LLC will repair or replace covered items at our sole discretion, as determined and as available (identical or equivalent style). Out of warranty items, damaged from use, are neither returnable nor exchangeable.
EXCLUSIONS: This warranty does NOT extend to and excludes:
a) Any and all Flex Optics Eyewear products purchased through Amazon, eBay, or any other non-authorized 3rd party websites, dealers or labs
b) Damage resulting from normal wear and tear, including but not limited to scratched lenses and broken frames, temples, hinges, and nose pieces
c) Damage resulting from abuse or misuse,
d) Damage resulting from tampering or customer modification
e) Damage resulting from exposure to harmful substances, elements or conditions
f) Other damage to covered items not resulting from a manufacturing defect in materials or workmanship as determined exclusively by Flex Optics Eyewear LLC
g) Lost or stolen items
California Prop 65
Proposition 65 has been a California state law since 1986. Passed as the Safe Drinking Water and Toxic Enforcement Act, "Prop 65," as it is commonly known, regulates the presence of certain chemical substances found in products sold in California, or present in the workplace in California. The goals of Prop 65 are to protect California's drinking water sources from contamination by these chemicals and to allow California consumers, residents and workers the information necessary to make informed choices so they can take precautions about the products they purchase or exposures they might receive to potentially hazardous chemicals.
Prop 65 requires the Governor of California to publish a list of chemical substances that are known to the State of California to cause cancer, birth defects or other reproductive harm. The list contains a wide range of chemicals, including phthalates, dyes, solvents, pesticides, drugs, food additives, byproducts of certain processes, or specialty chemicals used in industrial applications and may be naturally occurring or synthetic. The list is updated quarterly. View the list at oehha.ca.gov/prop65/prop65_list/Newlist.html.
Prop 65 applies to retail, mail order or internet sales of products in California.