This general policy supersedes all previous policies. The terms and conditions may change at any time without prior notice.
Acceptance of Orders
All orders are accepted subject to price prevailing at the time of shipment. Prices are subject to change without notice. All orders are subject to approval of Flex Optics Eyewear LLC, Marietta, GA 30062. Terms are shipping point Marietta, GA.
Terms of Sale
All sales are final. Payment is due prior to shipment, only by Visa, MasterCard, American Express, and PayPal.
Prices are subject to change without notice and will be invoiced at most current pricing.
All shipments are made thru UPS. Orders received by 3 PM EST will generally be shipped the same day and will reach its destination within seven days, unless Express shipment is requested.
Claims for short or defective material should be reported immediately after receipt of shipment. Please include your order number, date, and Flex Optics Eyewear LLC invoice number. Claims for merchandise damaged in transit should be made to the transportation company.
Returns and Exchanges
Permission for any return and exchange must be granted by Flex Optics Eyewear LLC in advance and a copy of the specific approval with the returns authorization number (RA#) indicated must accompany any return or the shipment will be rejected. If approval has been granted, a restocking and handling fee of $9.50 per item will be assessed on all items returned. Only frames returned in original Flex Optics Eyewear LLC packaging and in resalable condition will be accepted for return and exchange. This policy is limited solely to the exchange of product as the only remedy. No refunds. Sunglass products may not be returned for exchange or credit. Personalized, discontinued, or product returned to Flex Optics Eyewear LLC that is more than one year old will not be accepted for credit or exchange.
Each frame shipped includes certain accessories (such as eyewear case, pouch, etc.) and any frame returned without its accessories will be assessed a charge of $36.00 per frame.